Refunds and cancellation
When version 1 is out, you'll be able to try the demo before you pay: it will be the whole app except saving. Once you subscribe, you can cancel whenever you like, and a payment is refunded when the app doesn't work for you and we can't fix it.
Cancelling
- You can cancel at any time, from the link in your receipt or renewal email, from the payment provider's customer portal, or by writing to us.
- Cancelling stops future charges. The license keeps working until the end of the period you have already paid for; nothing is cut short.
- There is no notice period and no cancellation fee.
When a payment is refunded
Ask within 14 days of a payment and that payment is refunded in full if:
- the app doesn't run or doesn't work on your computer and we weren't able to fix it;
- you were charged by mistake, for example a renewal after you cancelled, or a duplicate charge;
- you are a consumer in the European Union exercising your right to withdraw from the purchase within 14 days.
If none of these apply we may still refund, at our discretion: write and say what went wrong.
What is not refunded
- Payments older than 14 days, except where the law requires otherwise.
- The current period after a cancellation: you keep the license until it ends instead.
- A subscription ended for sharing or circumventing the license (section 10 of the terms of use).
How a refund is paid
Refunds are issued by our payment provider, the merchant of record on your receipt, to the payment method you used. They usually appear within 5 to 10 business days, depending on your bank. When a payment is refunded the license for that period stops working.
If you have a problem with a charge, write to us before asking your bank to reverse it: a refund from us is faster than a chargeback and keeps your account in good standing.
How to ask
Email contact@stoikeditor.app with the email address you bought with and, if the app doesn't work, what happens when you run it. We answer within a few working days.